Refund Policy & Warranty
CRICKET BAT WARRANTY & THINGS TO REMEMBER:
" A cricket bat is not going to look new forever & cracks will appear with use.
" Bats are made of a natural timber & have an incredibly hard task of hitting a solid Cricket Ball repeatedly.
" Cracks can occur during the Knocking-In process & do not necessarily resemble a fault/defect
" Cracking may be an indication of insufficient Knocking-In, improper preparation/use, soft willow, bad quality cricket ball, etc.
" A small amount of cracking is normal & has no impact on the performance of the bat.
" The lifespan of a bat depends on the amount of use & care taken.
" Added protection such as Extratec & Toe Protection is highly recommended for enhanced longevity*
" Some bats may require more/less preparation than initially advised. Knocking-In time is a general guide & does not mean that once you have completed the hours that your bat is ready. Eg if your Knocking-In has not been performed up to standards you could spend 30+ hours on your bat & it may still not be ready.
" The price of a bat does not reflect the potential longevity of the willow. In fact, the more expensive bats are made of softer willow & though they will usually outperform cheaper bats, they may not last as long.
.* A2 Cricket usually provides services in.
A2 Cricket Product Return Policy
WARRANTY RETURN A2 Cricket will always endeavor to process warranty returns within a reasonable time frame. You can choose a refund or exchange if an item has a major fault. This is when the item: o Has a problem that would have stopped someone from buying the item if they had known about it o Is significantly different from the sample or description o Doesn't do what we said it would, or what you asked for and can't easily be fixed If the problem is a minor fault, we will repair the item within a reasonable time.
BAT WARRANTY PROCESS:
A2 Cricket needs to see your bat to arrange the correct course of action following a warranty claim. Each claim will depend on the circumstances & is taken on a case to case basis. A course of action may include a repair, replacement, refund or having the service performed again. A2 Cricket will deal with any return of a bat purchased either from our official resellers, factory outlets or website. All cricket bats sold by A2 Cricket have a 6-month warranty against damage deemed to be manufacturing fault & no fault of the consumer.
THE WARRANTY DOES NOT COVER:
" Yorker damage to the toe of the bat
" Damage that occurs due to lack of Knocking/Playing In, machine Knocking-In or inaccurate play.
" Damage resulting by bats being machine prepared outside of A2 workshop.
" Damage that occurs due to poor preparation/maintenance (e.g. lack of toe guard, over/under oiling, etc)
" Damage due to moisture (wet weather) or heat (do not leave in car boot/direct sunlight etc)
" Damage from non-leather or composite balls (including bowling machine balls)
" Improper use (including hitting things others than cricket balls - e.g. stumps)
Cricket Bat Warranty may be voided if the above guidelines are not adhered to. Bats with broken handles, cracks & other minor occurrences within the warranty guidelines will be sent back to the manufacturer for repair. When making a warranty claim, proof of purchase needs to be supplied to A2 Cricket by the customer (receipt/bank statement).